Metrics: The Good, the Bad and the Ugly – Part Three: The Good (how to measure for outcomes)

Everybody knows metrics are important for product managers. The key is using the right data to inform and influence your product decisions.

There are 3 types of data: The good, the bad, and, yes, the ugly. In this three-part series, I’ll explain each one of these, culminating in how to measure for outcomes (aka, The Good).

Metrics: The Good, the Bad and the Ugly – Part Two: The Ugly

Everybody knows metrics are important for product managers. The key is using the right data to inform and influence your product decisions.

There are 3 types of data: The good, the bad, and, yes, the ugly. In this three-part series, I’ll explain each one of these, culminating in how to measure for outcomes (aka, The Good).

Metrics: The Good, the Bad and the Ugly – Part One: The Bad

Everybody knows metrics are important for product managers. The key is using the right data to inform and influence your product decisions.

There are 3 types of data: The good, the bad, and, yes, the ugly. In this three-part series, I’ll explain each one of these, culminating in how to measure for outcomes (aka, The Good).

The Problem with NPS – and What You Can Do About It

NPS is a metric that has become a standard for measuring customer loyalty and satisfaction by many companies. Built on the power of one simple question — how likely is it that you would recommend [my product] to a friend or colleague? — it’s now used by companies of all sizes in virtually every industryContinue reading “The Problem with NPS – and What You Can Do About It”